Refund Policy

1. Introduction

At Techi Champs, we strive to provide exceptional digital services and ensure complete client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

Please read this policy carefully before making any payments. By engaging our services, you agree to the terms outlined in this refund policy.

2. General Refund Policy

We offer refunds under specific circumstances as outlined below. All refund requests must be submitted in writing to our support team within the specified timeframes.

3. Refund Eligibility

Refunds may be considered in the following situations:

3.1 Full Refunds

• Service not delivered within agreed timeframe due to our fault
• Technical issues preventing service delivery that we cannot resolve
• Service cancellation within 24 hours of payment (before work begins)
• Duplicate payment made in error
• Service not as described in the original agreement

3.2 Partial Refunds

• Project cancellation after work has begun but before completion
• Client-requested changes that significantly alter project scope
• Delays caused by client's failure to provide required materials
• Service partially delivered but not meeting agreed specifications

3.3 No Refund Situations

• Change of mind after project completion
• Client's failure to provide feedback within agreed timeframes
• Client's dissatisfaction with design choices after approval
• Services delivered as per agreement but client expectations not met
• Refund request made after 30 days of project completion

4. Refund Process

To request a refund, please follow these steps:

1. Contact Support: Email us at info@techichamps.com with your refund request
2. Provide Details: Include your project details, payment information, and reason for refund
3. Review Period: We will review your request within 3-5 business days
4. Decision Notification: You will receive an email with our decision and next steps
5. Refund Processing: If approved, refunds will be processed within 5-10 business days

5. Service-Specific Refund Policies

5.1 Logo Design Services

• Full refund if no concepts are provided within 7 days of payment
• Partial refund (50%) if client cancels after first concept delivery
• No refund after final logo approval and file delivery

5.2 Website Design & Development

• Full refund if project not started within 14 days of payment
• Partial refund based on work completed if cancelled mid-project
• No refund after website launch and final payment

5.3 App Development

• Full refund if development not started within 21 days
• Partial refund based on development milestones completed
• No refund after app submission to app stores

5.4 Digital Marketing Services

• Full refund if services not started within 7 days
• Partial refund for unused portion of monthly retainers
• No refund for completed campaigns or ad spend

6. Refund Timeline

7. Payment Method Refunds

Refunds will be processed using the same payment method used for the original transaction:

• Credit/Debit Cards: Refunds appear on your statement within 5-10 business days
• PayPal: Refunds are processed immediately and appear in your PayPal account
• Bank Transfer: Refunds may take 3-5 business days to appear in your account
• Cryptocurrency: Refunds processed within 24-48 hours

8. Dispute Resolution

If you disagree with our refund decision, you may:

• Request a second review by our management team
• Provide additional documentation to support your case
• Request mediation through a third-party service
• Contact relevant consumer protection agencies

9. Contact Information

For refund requests or questions about this policy, please contact us:

10. Policy Updates

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated "Last updated" date.

Continued use of our services after policy changes constitutes acceptance of the new terms.